Politique d’expédition
Politique d’expédition
Chez DynaDesk, nous mettons tout en œuvre pour que votre commande vous soit livrée dans les meilleures conditions.
Zones de livraison
Nous livrons actuellement en France métropolitaine.
Frais de livraison
Les frais de livraison sont calculés en fonction du montant de votre commande :
• Commande inférieure à 60 € : 8 € de frais de livraison
• Commande de 60 € ou plus : livraison offerte
Le montant définitif des frais de livraison est indiqué lors du passage de votre commande, avant le paiement.
Préparation et délais de livraison
Après validation de votre commande, celle-ci est transmise pour préparation et expédition.
Le délai de livraison estimé est de 7 à 10 jours ouvrés à compter de la validation de la commande.
Ces délais sont donnés à titre indicatif et peuvent exceptionnellement être prolongés en période de forte activité, lors des jours fériés ou en cas de circonstances indépendantes de notre volonté.
Dès qu'un numéro de suivi est disponible, celui-ci vous est communiqué afin que vous puissiez suivre l'acheminement de votre commande.
Suivi de commande
Lorsqu'un numéro de suivi est disponible, celui-ci vous est communiqué par e-mail après l'expédition de votre commande.
Vous pouvez également consulter l'état de votre commande depuis la page « Suivre votre commande » de notre boutique.
Plusieurs colis
Certains produits d'une même commande peuvent être expédiés séparément. Vous pouvez donc recevoir plusieurs colis à des dates différentes, sans frais de livraison supplémentaires.
Adresse de livraison
Le client est responsable de l'exactitude des informations renseignées lors de la commande. Nous vous recommandons de vérifier attentivement votre nom, votre adresse et votre code postal avant de valider votre achat.
En cas d'erreur dans l'adresse de livraison, contactez-nous dès que possible afin que nous puissions vérifier si une modification est encore possible.
Colis endommagé ou problème de livraison
Si votre colis arrive endommagé ou si vous constatez un problème avec votre livraison, contactez notre service client dès que possible en indiquant votre numéro de commande et en joignant, si nécessaire, des photos du colis et du produit.
Nous examinerons la situation afin de vous proposer une solution adaptée.
Nous contacter
Pour toute question concernant la livraison de votre commande, vous pouvez contacter DynaDesk via les coordonnées indiquées sur notre boutique.
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